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St. Laurence OTooles Primary School Belleeks

Complaints Policy and Procedures

5th Oct 2020

Our school seeks to be a ‘listening school’ and will do its best to enable parents/guardians to feel confident to raise issues and concerns with appropriate staff in a timely/appropriate manner.

Comments/Complaints will be considered following a clear set of procedures based on Education Authority / CCMS guidance. These procedures will be made clear to any parent/guardian or member of the public making a complaint. Complaints can be shared either verbally or in writing.

Our school will try to resolve a parent/guardian’s concern as informally and quickly as possible and always make clear what action is being taken. It is to be noted that the correct procedure for making complaints is outlined in our Complaints Policy and Procedure which is available upon request from either School Office. If you have any further queries / concerns about this procedure, please do not hesitate to contact the Principal.

We respectfully request that you address all concerns with the school in the first instance so that your concerns can be addressed as soon as possible.

Thank you!